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28 April 2011Warning - this news article expired on 2011-05-28. Information may no longer be accurate or applicable

Belleville Police Service's business plan for 2010 to 2012 sets out the strategic direction for the next three years as "?ensuring that our citizens receive effective and efficient police services?. An integral component to ensure effective and efficient police service to our community will be met by strategic deployment of police response to reported crime.

On 2 May, 2011, Belleville Police Service will implement a new process to prioritize calls for service according to a differential response model that ranks police response to a call for service on a priority scale from 0 to 4. For example:

Zero "0? classification calls are assigned to all available patrol officers for immediate personal response. An example of a Level "0? priority would be any bona fide threat to life.

A class 4 priority will in most cases be dealt with by a patrol officer and the response would be considered "delayed? (that is the officer should be responding within 15 to 30 minutes of receiving the call). An example of a priority 4 call for service is a theft from motor vehicle. Responding to a call may be done in person, over the telephone or by using the e-reporting from

Our strong commitment to preserve the peace remains however all calls for service will be prioritized and responded to accordingly. Differential response to calls for service is designed to reduce and better manage the workload of the zone patrol officers.

Ultimately, patrol officers will be afforded time for targeted enforcement (i.e. speeding and or graffiti), investigations and/or crime prevention strategies in relation specific concerns raised within the zone. Police are asking for community members' patience during the transition to this differential response model.